Handling website inquiries
Find contact form and booking request messages from your public site and follow them up in CRM.
Updated
Your public website sends two kinds of message into CRM. Contact form submissions and booking requests follow different paths and statuses.
Contact form messages
In the CRM sidebar, open Contact Inquiries. The page title reads Page inquiries.
The description says these are messages from the public website contact page. Filter by status:
- New
- In review
- Closed
Search by visitor name, email, phone, or subject. The search placeholder reads Search visitor, email, phone, subject...
Open a row to read the full message and update its status as you work through it.
An empty list shows No public inquiries yet.
Booking requests
Under Operations, open Booking Inquiries. These are booking requests from the public website.
The page description says you can convert one to prefill a new booking. Filter by status:
- New
- Reviewed
- Converted
- Dismissed
- Cancelled
See how to create a booking for the booking flow after conversion.
Website users
Website users is separate from inquiries. It lists customer accounts registered on your public site.
The page tracks activity, internal notes, and tenant-specific access controls. It sits under the Website eyebrow in CRM, not under CMS.
Tuning the contact page
Edit contact page copy under CMS Public Site. Set Contact page intro and paste a map into Contact map iframe. Choose Save site.
Label mismatch to know
The sidebar says Contact Inquiries. The page header says Page inquiries. Both open the same list at /inquiries.
Access notes
Contact inquiries need customer read access. Booking inquiries need the booking inquiries module on your plan and booking read access.
For site copy and menus, see managing your public site and navigation. For launch order, see your first week with Rentrovia.