Sending bulk and single SMS
Send one message to many customers, or a single ad-hoc text, from the Send SMS page.
Updated
Send SMS is for ad-hoc messages outside automated triggers. Every send is logged in SMS history.
Who can send
You need the Send SMS permission and the CRM SMS module. Open Send SMS from the sidebar under Notifications.
Check provider status
A banner at the top shows either:
- Provider ready — with your sender ID
- SMS provider not configured — with a Configure link to Settings → SMS Provider
When not ready, messages are logged but not delivered. Fix this first via setting up SMS.
Bulk send
The default tab is Bulk send. Build your recipient list:
- Customers — search by name or phone; use Add all for visible results
- Custom list — paste numbers separated by newlines, commas, or semicolons
Selected recipients appear in a bar showing how many are chosen. Remove individuals or Clear all to start over.
Write one Body sent to every recipient. The counter shows characters and estimated segments. Long messages over 160 characters split into multiple segments.
Click Send to N recipients. When finished, a Dispatch report lists Sent, Failed, and Skipped counts per phone.
Single recipient
Switch to Single recipient. Enter Recipient phone and Message, then click Send SMS.
Rentrovia confirms with SMS queued on success.
Tips from the sidebar
Bulk send uses one body for all recipients. For repeated wording, create a template under SMS Templates instead.
Duplicates are removed automatically when the same phone appears twice.
After sending
Click View SMS logs on the page header to review status. See SMS logs and troubleshooting if any row shows failed.
Grant staff access under adding your team. Give counter staff the Send SMS permission.