SMS logs, permissions, and troubleshooting
Read SMS history, filter by status, grant the right permissions, and fix common delivery problems.
Updated
Every outbound SMS — automated or manual — appears in SMS Logs. Use this feed to confirm delivery and diagnose failures.
Open SMS Logs
Go to Settings → SMS Logs, or click View SMS logs from the Send SMS page.
You need View SMS templates & logs permission and the CRM SMS module.
Read the table
Columns show When, Trigger, To, Body, and Status.
Trigger labels include Manual, Booking confirmed, Booking reminder, Booking completed, and Vehicle expiry.
Filter by Status: All statuses, Queued, Sent, or Failed.
What each status means
- Queued — accepted by Rentrovia, awaiting provider result.
- Sent — provider accepted the message.
- Failed — provider rejected it. Check the error detail.
A sent row means the provider accepted the message.
The phone may still have been off or out of coverage. Rentrovia records the provider response only.
Common reasons SMS does not deliver
- Not ready badge or Enable SMS dispatch off. Fix under SMS Provider.
- Notifications toggle off. Check Notifications triggers.
- Template Enabled off. Check SMS Templates.
- No Effective owner phone. Set override or workspace contact phone.
- Missing customer phone on a booking. Confirmation and reminder skip that recipient.
- Expiry dates missing or beyond 30 days. No expiry alert fires.
SMS permissions
Under Settings → Permissions, assign what each role needs:
- View SMS templates & logs — read templates and logs.
- Create SMS templates, Edit SMS templates, or Delete SMS templates.
- Send SMS — access the Send SMS page.
Staff role defaults exclude all SMS permissions. Counter staff typically need Send SMS only.
Changing provider credentials needs permission to Edit role permissions.
The same permission is required to change notification toggles under Settings → Notifications.
Demo and plan limits
Demo workspaces cannot use SMS. Confirm your plan includes the SMS module before troubleshooting further.