Subscription renewals and lapsed access
Manual renewals, grace period, lockout behaviour, and the banners and countdowns you will see before access pauses.
Updated
Rentrovia does not auto-renew your subscription. Khalti holds no saved card. Each billing period ends on the date shown as Renews on in Settings → Subscription. The owner must pay again before access pauses.
How you are warned
Warnings appear in layers so nothing arrives as a surprise.
- Top bar chip — from 30 days out: Nd left, Ends today, or Ended in grace.
- Subscription banner — from 7 days out, or immediately in grace. Copy includes Renewals aren't automatic.
- Dashboard alert — same window, with a Renew now link.
Enterprise accounts on contact-sales terms see Your account manager handles renewals. The link reads Details, not Renew.
Grace period
After Renews on passes, you enter a grace period if your workspace has grace days configured. The default is three days. Settings shows a Grace period pill and explains you still have full access until lockedAt.
During grace the banner says Your subscription period has ended. Access continues briefly, then your dashboard and public website are paused until a renewal is recorded.
When access locks
Past grace, the subscription state becomes Expired. Most CRM and CMS requests are blocked. Your public website returns not found. Two routes stay open so you can recover:
- Settings → Subscription and other /billing paths — so the owner can pay.
- /me — so the shell can still load account state.
A locked workspace is different from an expired free trial. Trials pause on Trial ends, not on a subscription renewal date. Trial expiry does not open self-serve checkout the same way billing lockout does.
Renewal reminders
About seven days before renewal, Rentrovia may send an in-app notice. Email goes out only if lifecycle emails are enabled for your workspace. A Khalti receipt email is always sent when an online payment succeeds, regardless of that toggle.
There is no cancel button
Settings does not offer self-serve cancellation. To stop service, simply do not renew. After grace, the workspace locks. Contact support or your account manager for Enterprise or offline arrangements.
One-time plans show No expiry under Term. They do not show renewal countdowns.
Renew from pay with Khalti. For invoice confusion, see subscription vs customer invoices.