Subscription billing vs customer invoices

Rentrovia handles two different kinds of money. Mixing them up is the most common billing confusion. They use different screens, different issuers, and different payment flows.

What you pay Rentrovia — subscription billing

This is your fee for using the CRM, website, and related platform features. Manage it under Settings → Subscription, not under customer Invoices.

• See your plan, trial or renewal dates, vehicle cap, and plan cards.
• Pay online with Khalti as the workspace owner — Subscribe, Renew, or Switch to {plan}.
• Khalti success updates your subscription and may write a platform payment record with method khalti. That ledger is payment history, not a renter invoice.

Offline or Enterprise payments are recorded by Rentrovia staff. Those follow the same subscription grant rules as Khalti but are not started from your checkout button.

What renters pay you — customer invoices

These are bills your rental business creates for customers from a booking. Open Billing → Invoices to find them. The current tenant app creates a Draft invoice and lets you download its branded PDF.

The API has later invoice states, but the tenant app does not currently show Issue, Mark paid, or Void controls. Record cash, bank transfer, cheque, card, or other renter payments in the booking's separate Payments ledger.

Platform invoices from Navion

Some workspaces also receive platform invoices — bills from Navion Tech for subscription periods. These share the same Invoices list as customer bills. The CRM page description mentions platform billing from Navion.

Platform invoices are read-only on the tenant side. You cannot Issue or Mark paid them from the CRM. Their PDF header shows Navion Tech, not your rental brand. Terms on those PDFs describe platform suspension rules. Those are separate from the grace days shown on Subscription.

Quick comparison

• Subscription — you → Rentrovia; Settings → Subscription; Khalti or account manager.
• Customer invoice — you → renter; Billing → Invoices; draft and PDF in the current tenant app.
• Booking payment — renter → you; booking Payments ledger; your accepted payment methods.
• Platform invoice — Navion → you; visible in Invoices; view and PDF only.

Common mistakes

• Recording a customer payment does not renew your Rentrovia plan.
• A successful Khalti payment does not close a renter's open booking invoice.
• Seeing an invoice in the list does not mean it is money a customer owes you. Check the issuer and line description.

Customer invoice detail: invoice statuses explained. Pay your plan: pay with Khalti.