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How do I manage customers and the blacklist?
Keep customer records, documents, and a blacklist so staff see warnings before handing over a vehicle.
1 min readUpdated
On this page
Open Customers to keep renter records: contact details, Citizenship No, License No, and documents. When someone should not rent again without a hard look, use Blacklist and record a reason staff will see.
Blacklisting
From the customer row or detail page, choose Blacklist, enter a reason, and confirm. The customer shows a Blacklisted badge. Use Remove from blacklist when the block should end.
What staff see when booking
On New booking, a blacklisted customer shows a red warning. You are not hard-blocked — Rentrovia asks you to confirm before saving. Prebook Convert to booking is blocked for blacklisted customers until you resolve that.