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How do I contact Rentrovia from the CRM?
Open a support ticket from inside the tenant CRM to reach the platform team about domains, billing, and product help.
1 min readUpdated
Open Support from the sidebar and choose New ticket. Tickets go to the Rentrovia platform team — use them for custom domains, plan questions, billing problems, and bugs you cannot solve from the help centre.
Creating and tracking a ticket
Give a clear title and describe what you tried. After you send it, open the ticket thread from the Support list to read replies. Statuses include Open, Awaiting reply, Resolved, and Closed.
When to use Support vs the help centre
- Use the help centre for step-by-step product how-tos.
- Use Support when something needs a person — DNS for a custom domain, a stuck Khalti payment, or access you cannot restore yourself.