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How do I turn a website booking request into a booking?
Process Booking inquiries from the public website and convert a request into a real CRM booking.
1 min readUpdated
Open Booking inquiries in the sidebar. These are booking requests from your public website — not the same list as contact-page messages under page inquiries. Review each request, then choose Convert to booking when you are ready to put it on the calendar.
Statuses and actions
Inquiries move through New, Reviewed, Converted, Dismissed, and Cancelled. Use Mark reviewed after you have looked at a request. The sidebar badge highlights new ones waiting for you.
Convert to booking
Convert to booking opens the booking flow with customer and request details prefilled so you do not retype dates and contact info. Finish pricing and vehicle selection as you would for any booking.
Page inquiries are different
Page inquiries (contact form messages) stay under their own list. For contact-form handling see the website guide; for rental requests use Booking inquiries.